Responsibilities:
- Deliver high-quality customer support via live chat and email channels
- Maintain up-to-date knowledge of the company's platform and the broader financial market landscape
- Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up
- Understand customer needs and funnel valuable feedback to management
- Actively identify and implement strategies to boost team productivity and service quality
Requirements:
- Relevant CS experience
- Prior trading experience would be preferred
- Proficient in oral and written communication in both EN and RU is a must, to effectively engage with clients who speak either language
- Confident in handling numbers and statistics
- A strong inclination for the technology sector and a focus on personal and career development
- Team player who is committed, self-driven, and responsive to client requests
- Willingness to perform 5 days' shift work, including weekends & Public Holidays
Benefits:
- Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration.
- Medical Insurance: Health is wealth — We prioritize your well-being, and provide comprehensive medical insurance coverage.
- Study Growth Fund: We invest in your learning and growth, providing a study fund to advance your skills and career.
- Internal Mobility: Grow with us — Your long-term development is important to us. We offer internal job opportunities to help build your career path.