GrowMore Recruitment is a full-service, multi-specialist recruitment agency! We work across virtually all industry sectors, with clients ranging from small start-ups to global blue-chip companies and large public sector and not-for-profit organizations.
You will join our global IT Support team and work out of our Tbilisi office. You will support our users on-site and remotely in other offices to make effective and efficient use of IT tools. As a self-starter you are much more than just a helpdesk agent: You have the opportunity to work very independently in your realm.
Responsibilities:
- Recording, prioritizing, and classifying requests from our users worldwide
- Analysis and resolution of incidents by using the available tools or by developing solutions with our central IT
- Granting access authorizations, installing hard- and software
- Contact point for internal clients, ensuring proper communication and advising end users as appropriate
- Local on-site end-user and meeting room support as well as supporting of other users in our offices worldwide as assigned
- 2nd Level Support for Microsoft SharePoint and Teams. Maintain and review access rights, troubleshoot user issues and take part in projects related to SharePoint and Teams
- Active role and contribution in the continuous improvement of internal processes
- If suitable, further tasks in related areas and projects are possible.
Requirements:
- Completed education in IT or several years of experience in a comparable environment
- Experience in using (Azure) Active Directory
- Very good knowledge in administrating and user support for SharePoint and Microsoft Teams
- Experience in end-user support in a process-oriented environment (based on ITIL Framework)
- Proactive, independent, and service-oriented attitude as well as advanced communication skills
- Willingness to learn and flair for dealing with a multicultural clientele
- Very good oral and written English skills
- Interest in and enthusiasm for impact investment.
Benefits:
- Attractive salary package
- Medical insurance
- Training and constant professional development
- Modern, pleasant, dynamic environment