GrowMore Recruitment is a full service, multi-specialist recruitment agency! We work across virtually all industry sectors, with clients ranging from small start-ups to global blue-chip companies and large public sector and not-for-profit organizations.
They believe in providing excellent, efficient and high-level customer service experience to our customers. Customer Support handles all customer contacts through calls, emails and chats. Customer Support Agents effectively navigate an ever-changing environment, offering resolutions to our customers the first time and at a high level of quality.
Responsibilities:
- Answer inbound calls, emails, chats, and any future methods related to any of our clients’ products in a professional, friendly, and effective manner
- Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently
- Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR)
- Offer exceptional and proactive customer service in alignment with our high standards of excellence in order to meet customer satisfaction and quality targets
- Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently
- Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions
- Ensure consistent availability and schedule adherence at all times throughout your shift
- Maintain an overall high level of knowledge and expertise across multiple product channels
- Provide basic troubleshooting and issue reporting
- At all times adhere to the company’s Handbook and Code of Conduct, and maintain the strictest level of confidentiality with all of our data
- Perform other duties and responsibilities not specifically outlined herein, as assigned
Requirements:
- At least 1 year’s previous experience providing customer service, in a contact center or other environment
- Excellent phone, email and chat abilities, with strong verbal and written communication skills
- Highly efficient and productive, and capable of multitasking consistently throughout the day
- Enjoys working within a culture of excellence, with significant career growth potential & performance incentives, but equally significant performance expectations
- Has basic computer troubleshooting skills; familiarity with contact center applications and MS Word products a major asset
- A strong team player
- Readiness for a night shift schedule - 5 days a week
Benefits:
- Competitive salary
- 5 Star health insurance
- Mobile balance allowance
- Gym/Fitness Centre membership
- Great office and fantastic, upbeat atmosphere