GrowMore Recruitment is a multifaceted and adaptable recruitment agency offering an extensive array of services. Our proficiency extends across diverse industry sectors, catering to clients ranging from burgeoning startups to renowned global enterprises, as well as large public sector entities and non-profit organizations. We are on a lookout for French Speaking Customer Support representative for an online shop specializing in the sale of stabilized flowers, mosses, plants, and foliages to professionals, they prioritize quality and sustainability. The wide range of preserved botanicals retains natural beauty and freshness, making them ideal for interior design, event planning, and creative projects.
Key Responsibilities:
- Address customer inquiries and concerns promptly and professionally via email and other communication channels.
- Assist customers in navigating the website, offering guidance on product selection, and providing detailed information about our preserved botanicals.
- Manage complaints and resolve issues related to product quality, delivery, and billing with empathy and efficiency.
- Identify opportunities for service improvement based on customer feedback and actively participate in initiatives to enhance brand visibility and reputation.
- Work closely with various departments to collect and share valuable insights, contribute to service enhancement strategies, and support organizational goals.
Qualifications:
- Proficiency in spoken and written French is essential for effective communication with our diverse customer base across Europe.
- Prior experience in a customer service role, preferably in an e-commerce or retail environment, with a strong focus on customer satisfaction and problem-solving.
- Clear and concise communication skills in both French and English, with the ability to articulate complex information effectively.
- Strong attention to detail and accuracy in handling customer inquiries, processing orders, and maintaining records.
- Ability to work collaboratively within a dynamic team environment, supporting colleagues and contributing to a positive work culture.
- Flexibility to adapt to changing priorities, manage multiple tasks simultaneously, and thrive in a fast-paced, deadline-driven environment.
Ideal Candidate:
The ideal candidate for the French-speaking Customer Support Representative role is a dedicated and customer-focused individual with a passion for providing exceptional service. They should possess strong interpersonal skills, a proactive attitude, and a genuine interest in the botanical industry. With fluency in French and relevant experience in customer service, the ideal candidate will play a crucial role in enhancing customer satisfaction and driving success in our online shop.
If you’re excited about this opportunity and have the right qualifications, we encourage you to apply!