About GrowMore Recruitment:

GrowMore Recruitment acts as the vital link connecting outstanding talent with innovative enterprises. As the premier talent acquisition agency in Georgia, we specialize in identifying and cultivating top-tier candidates for progressive and dynamic organizations. Today, we are excited to unveil an exceptional opportunity for IT Helpdesk Support Specialists!

About Our Client:

Our client is focused on revolutionizing healthcare delivery through innovative approaches. They prioritize preventive measures by offering healthy lifestyle counseling and gamification to encourage adherence to treatments and foster good habits. Their proactive approach involves leveraging real-time information to enhance interactions between patients and healthcare professionals precisely when needed. They emphasize personalized care, tailoring medical information, healthy challenges and monitoring to everyone. Through a participative model, patients engage with their app, accessing information and participating in challenges, thereby fostering a sense of co-responsibility for their health outcomes. Their commitment to breaking down barriers ensures that quality healthcare is accessible to everyone, making a positive impact on the health outcomes of populations worldwide.

Key Responsibilities:

Provide technical and product support to our clients, resolving issues and troubleshooting related to our SaaS product.
Assist in the creation of user manuals, technical guides, and other documentation to ensure effective product usage.
Collaborate closely with the product development team to identify and address technical issues, ensuring that our SaaS product meets customer requirements.
Replicate customer environments to diagnose and resolve complex issues, providing timely and effective solutions.
Ensure compliance with quality management standards, procedures, and best practices.
Track and analyze customer inquiries and feedback, incorporating them into product development and improvement initiatives.
Take part in professional development opportunities, contributing to various aspects of our product lifecycle.

Requirements:

Experience in a technical support role, preferably in a SaaS environment.
Ability to adapt and thrive in a fast-paced healthcare environment, demonstrating a readiness to learn and grow.
3 or more years of experience in web or app support.
Familiarity with software troubleshooting methods and techniques.
Excellent communication skills, maintaining a professional approach and functioning effectively as a team player.
Fluency in English and/or Spanish is essential for this position.

Ideal Candidate

Demonstrated experience in a technical support role, with a preference for candidates who have worked in a SaaS (Software as a Service) environment. This includes a solid understanding of troubleshooting methodologies and techniques.
Ability to thrive in a fast-paced healthcare environment, showing eagerness to learn and adapt to evolving requirements. The candidate should exhibit a growth mindset, being receptive to new challenges and opportunities for professional development.
A minimum of 3 years of experience in providing support for web or app-based platforms. Familiarity with various operating systems, browsers, and mobile devices is desirable.

If this opportunity resonates with you, we encourage you to apply without delay! We eagerly anticipate receiving your application and look forward to the opportunity to connect with you soon!